Shipping policy

Shipping Policy

Last Updated: September 2026

At Camilla Mayfair, we offer a seamless, reliable, and transparent shopping experience. We are pleased to provide complimentary standard delivery on all orders across the United Kingdom.

Delivery & Transit Times

All orders are processed and dispatched within the timeframes outlined below:

Shipping Service	Processing Time (Handling)	Transit Time (Delivery)	Total Estimated Delivery Time	Cost
Standard UK Tracked Delivery	1 – 2 business days (Mon–Fri)	3 – 5 business days (Mon–Fri)	4 – 7 business days	FREE

Note: Order processing and dispatch take place Monday to Friday. Orders placed over the weekend or on public bank holidays will be processed on the following business day.

Shipping Destinations

We currently ship exclusively to addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).

At this time, we do not ship to international addresses outside the UK.

Order Tracking

Once your order has been packed and handed over to the postal courier, you will receive an automatic dispatch confirmation email containing your unique tracking number.

Please allow 24–48 hours for the tracking portal to update with initial scans after your dispatch notification is received.

Customs, Taxes & Import Duties (Delivered Duty Paid – DDP)

All prices displayed on Camilla Mayfair include applicable UK taxes (VAT).

Your order is delivered on a Delivered Duty Paid (DDP) basis. This means that:

There are no hidden import duties, customs charges, or courier handling fees upon arrival.
The total amount you see at checkout is the final amount you pay.

Address Amendments & Accuracy

Please ensure that your delivery address is accurate and complete at checkout.

If you notice an error in your shipping details, contact our concierge team immediately at support@camilla-mayfair.com. While we will do our best to correct mistakes, we cannot modify addresses once an order has been dispatched from our facility.

Damaged, Lost or Delayed Shipments

Damaged in Transit: If your item arrives damaged or flawed, please retain all original packaging and contact us at support@camilla-mayfair.com within 48 hours of delivery with photographic evidence so we can issue a replacement or refund.
Delivery Issues: If your parcel tracking has stalled or shows delivered but you have not received it, please contact us. We will open an inquiry with the carrier to resolve the issue swiftly.